Experts In
International
business process
outsourcing

Experts In
International
business process
outsourcing

Experts In
International
business process
outsourcing

iContact is a specialised BPO operation based in South Africa that offers highly tailored services to businesses anywhere in the world

iContact is a specialised BPO operation based in South Africa that offers highly tailored services to businesses anywhere in the world

iContact is a specialised BPO operation based in South Africa that offers highly tailored services to businesses anywhere in the world

results-driven
multi-purpose
contact centre
outsourcing
solutions

results-driven
multi-purpose
contact centre
outsourcing
solutions

results-driven
multi-purpose
contact centre
outsourcing
solutions

South Africa is fast becoming one of the most sought-after outsourcing destinations in the world

South Africa is fast becoming one of the most sought-after outsourcing destinations in the world

South Africa is fast becoming one of the most sought-after outsourcing destinations in the world

South Africa
boasts a skilled,
English speaking talent pool

South Africa
boasts a skilled,
English speaking talent pool

South Africa
boasts a skilled,
English speaking talent pool

We make 20 Million customer phone calls, send over 60 Million SMS’s and receive more than 7 Million customer phone calls per year!

We make 20 Million customer phone calls, send over 60 Million SMS’s and receive more than 7 Million customer phone calls per year!

We make 20 Million customer phone calls, send over 60 Million SMS’s and receive more than 7 Million customer phone calls per year!

Technology
Drives
our value
proposition

Technology
Drives
our value
proposition

Technology
Drives
our value
proposition

The telecommunications infrastructure within South Africa is world-class. High-speed fibre provides fast, affordable connectivity.

The telecommunications infrastructure within South Africa is world-class. High-speed fibre provides fast, affordable connectivity.

The telecommunications infrastructure within South Africa is world-class. High-speed fibre provides fast, affordable connectivity.

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iContact is a leading customer service BPO provider with specialist experience in the banking/financial services, insurance and medical, retail, telcos and hospitality sectors, both domestically and internationally.

We build our solutions around our client’s bespoke needs, delivering a professional service solution premised in our partnership approach to all that we do for our clients.

As part of the Alefbet Holdings Group, a Global Business Services powerhouse which employs 1200 full time employees across its various BPO businesses, we bring a professional and proven pedigree in the sectors we serve.

As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements. Our ultimate goal is to deliver the very best in customer experience and first-time query resolution. Our clients can look forward to a proactive and innovative BPO partner in iContact, where exceptional customer service, innovation and perpetual improvement are entrenched philosophies.

iContact’s strategic locations, advanced business intelligence tools, data analytics capabilities, skilled leadership and large, educated skills pool with strong English language proficiency present our customers with an unrivalled value proposition.

For the best in BPO economics, quality and socially responsible supply chains, talk to iContact.

Back Office Fulfilment & BPO Services

Inbound & Outbound Customer Service

Win Back Programmes & Surveys

List Building & Lead Generation

Our areas of specialty

Banking & Financial Services

Insurance

Medical

Entertainment

Retail

Hospitality

Travel

Telecommunication

Automotive

Why You Should Outsource To South Africa

Skilled, English Speakers

South Africa boasts a skilled, English speaking talent pool. The South African English accent is easily understood and preferred to most other outsourcing destinations.

Educated Workforce

South Africa produces roughly 180 000 tertiary and 430 000 high school graduates annually. Both the University of Cape Town and the University of the Witwatersrand are considered among the top universities in the world.

Significant Cost Savings

Compared to other BPO destinations, South Africa can offer significant cost savings. You can expect today at least 60% less than destinations like the UK or the USA & Australia.

Central Time Zone

South Africa operates on similar time zones to the United Kingdom and Europe. It is strategically positioned to service the European markets and provide 24/7 customer support to the USA, Canada & Australia.

World Class Infrastructure

The telecommunications infrastructure within South Africa is world-class. High-speed fibre provides fast, affordable connectivity.

24/7 Operation

Our 1,200 seat call centre operates 24 hours a day, 7 days a week, 365 days a year. Our cloud-based on-demand data centre ensures we can offer continuous service. We also have a second contact centre at an off-site location.

We take on both large and small clients and quickly scale our operation to fit your needs. We Reduce your operational costs, Increase your business processing speed, Achieve your sales targets, Improve client retention & Explore cross-selling opportunities

We are members of the following organizations