Attracting New Business, the Right Way!
Today, heads of business are looking for so much more than just a service provider, they are on the hunt for a trusted and experienced ‘partner’. In fact, strong relationships and client loyalty are taking centre stage as the new currencies driving business success. The key to attracting new clients and keeping the old ones loyal, is the relationships you forge and how you manage, maintain and develop them.
In order to bring a call centre into full bloom one is required to plant many seeds, continue to water them with the time and energy they deserve, eventually bringing them to life in the form of quality campaign partnerships that inevitably lead to a string of success stories that speak for themselves.
Finding the Right Fit
Many companies lack experience in customer care, so instead of wasting time and money fumbling over it, they can concentrate on business as usual and outsource a service as important as customer care, to a third party. Convincing business owners that YOU are the right fit is fundamentally based on a personal and mutual understanding of how you both work. Offering a highly tailored service to satisfy the specific needs of a business goes a long way. In other words, a clear vision of your client’s goals is the ultimate key to reaching them.
A Positive Online Presence
Because first impressions last – a proper digital presence is a must. A website should be professional, easy to navigate and provide all the necessary information. It’s also the perfect platform to provide valuable industry-related content. Sharing knowledge and expertise is a brand-building exercise and another opportunity to prove your expertise.
It’s also important to establish digital credibility by being active on social media. By joining business-focused social networking sites, such as LinkedIn, you can showcase your offering, build brand awareness and increase the chances of attracting the right audience, and potential clients!
Service and Reputation
As with most business, a call centre is run on reputation. How do you strengthen the credibility and reputation of your business? Case studies are a great way to demonstrate some real time examples, show off the results and prove the effectiveness of the techniques used. Consistency is another very valuable key to success because as has been proven time and again – satisfied clients are the best source of new clients! Years of consistent good quality service and work will automatically cause clients to gravitate towards your brand, and attract even more.
Looking to outsource your customer service needs?
Why Choose iContact
iContact is a leading customer service BPO provider with specialist experience in the banking/financial services, insurance and medical, retail, telcos and hospitality sectors, both domestically and internationally.
We build our solutions around our client’s bespoke needs, delivering a professional service solution premised in our partnership approach to all that we do for our clients.
As part of the Alefbet Holdings Group, a Global Business Services powerhouse which employs 1200 full time employees across its various BPO businesses, we bring a professional and proven pedigree in the sectors we serve.
As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements. Our ultimate goal is to deliver the very best in customer experience and first-time query resolution. Our clients can look forward to a proactive and innovative BPO partner in iContact, where exceptional customer service, innovation and perpetual improvement are entrenched philosophies.
iContact’s strategic locations, advanced business intelligence tools, data analytics capabilities, skilled leadership and large, educated skills pool with strong English language proficiency present our customers with an unrivalled value proposition.
For the best in BPO economics, quality and socially responsible supply chains, talk to iContact.
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