Call Centres in Gauteng

Do you need a call centre in Gauteng to help your business grow? Are you looking for an inbound call centre in Gauteng to handle your customer service or complaints? Do you need an outbound call centre to help you with debt collection, sales or market research?

iContact is a specialised South African call centre located in Johannesburg, Gauteng. The Gauteng region houses some of the biggest call centres in South Africa and there is definitely a call centre solution for you with iContact BPO (business process outsourcing).

iContact is a successful business in the inbound and outbound call centre industry. With their unique offering that caters to suit your business needs, they may be the perfect call centre for you! Specialising in the Insurance, Banking, Debt and Hospitality industries, plus covering a wide variety of others, iContactbpo will meet you where you’re at in a professional and efficient way.

iContactbpo offers an outsourced, inbound and outbound call centre service that provides unique alternatives to your in-house sales, retention and customer service initiatives.

Our clients housed wihin all of our Gauteng based call centres are treated with professional care and effective service. Maintaining our relationships is made easy by our professional and engaging customer and employee interactions on a daily basis. A leader in the highly regulated financial services and debt collection sectors, iContactbpo also provides an un-matched service across all sectors across Gauteng.

Each of our employees has the professional know-how and efficient agent expertise that lie in customer relations and retention. You can be assured that your business is in safe hands not just with our company, but with each and every one of our highly trained employees that continually work to meet the challenges set by our clients.

As one of South Africa’s premier inbound and outbound call centres, iContactbpo has a proven ability to boost business revenue, reinforce brand values and support stakeholder morale. We contribute substantially to the operational efficiency and growth of our clients across all sectors – without any risk to the client. Long-standing client relationships are a reflection of our success and unwavering policy of pursuing win-win outcomes.

Within each of our call centres in Gauteng, we offer constant support, training and feedback for both our professional call centre agents and our clients. We are committed to the integrity and reputation that your business or brand holds and will confidently represent you in the best way possible.

iContact are ready and equipped to take on new clients and grow existing ones every day. Please feel free to contact us today to find out how our call centres in Johannesburg can become an asset to your business!

Why Choose iContact

iContact is a leading customer service BPO provider with specialist experience in the banking/financial services, insurance and medical, retail, telcos and hospitality sectors, both domestically and internationally.

We build our solutions around our client’s bespoke needs, delivering a professional service solution premised in our partnership approach to all that we do for our clients.

As part of the Alefbet Holdings Group, a Global Business Services powerhouse which employs 1200 full time employees across its various BPO businesses, we bring a professional and proven pedigree in the sectors we serve.

As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements. Our ultimate goal is to deliver the very best in customer experience and first-time query resolution. Our clients can look forward to a proactive and innovative BPO partner in iContact, where exceptional customer service, innovation and perpetual improvement are entrenched philosophies.

iContact’s strategic locations, advanced business intelligence tools, data analytics capabilities, skilled leadership and large, educated skills pool with strong English language proficiency present our customers with an unrivalled value proposition.

For the best in BPO economics, quality and socially responsible supply chains, talk to iContact.

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