Call Centres in Johannesburg

Are you looking for an inbound call centre in Johannesburg? Do you need an outbound call centre to help with your sales?

A call centre can offer a multitude of different options when it comes to what it can be used for. In Johannesburg, there are a few inbound and outbound call centres that work for many different clients.

If your business is in Johannesburg or anywhere in the world, you can benefit from having the right people on hand to take care of any incoming support or sales calls. You might only be in need of outbound calls – in this case our trained professionals are able to offer excellent support with the high quality service you are looking for.

iContact BPO (business process outsourcing) is a successful business within the inbound and outbound call centre industry. Specialising in Insurance, Banking & Debt Collection, iContact also caters to a variety of other industries requiring both an in- or outbound call centre services while also meeting the needs of clients in a professional and efficient way.

Who deals with your calls?

At iContact, we take pride in our approach of hiring the right people for the job. We look for articulate agents who have the ability to speak fluently and, in different languages.

The call centre, simply put, is a customer-focused environment that offers clients the right kind of professional service, backed by the right kind of training. Our work environment is a highly conducive and effective space which allows us to manage service delivery to meet our clients’ expectations by completing the task at hand with care and efficiency.

All of our call centre agents are monitored and evaluated constantly in order to ensure that we continually offer a high standard of professional service. Training and feedback are always a priority and allowing us to maintain a high standard of work. This approach provides us with the information necessary to continually refine and develop our systems and processes.

Our ultimate objective is to create a first-class business environment that enables us to deliver the best possible service to our clients and their customers, therefore we believe in a fully transparent business process, providing clients with access to our systems and reports.

iContact are ready and equipped to take on new clients and grow existing ones every day. Please feel free to contact us today to find out how our call centres in Johannesburg can become an asset to your business!

Why Choose iContact

It’s no wonder Business Process Outsourcing is a growing business trend. By employing a BPO service provider to take care of non-core business processes, an organisation is able to focus on their core competencies and goals.

iContact is a specialised BPO operation based in South Africa that can offer highly tailored services to businesses anywhere in the world.

We are a large-scale, owner-run operation that can provide specialised agents with specific skill sets. We train and coach our agents to meet your stringent requirements. Our service offering is backed by our bespoke software system and the latest technology.

iContact provides customer care, technical support, customer acquisition, analytics, and a range of other BPO/S services.

Get in touch with us

Looking for the perfect BPO solution for your business? Fill in your details below and one of our representatives will get back to you within 24 hours with a tailor-made solution.