Call Centres in Johannesburg

Are you looking for an inbound call centre in Johannesburg? Do you need an outbound call centre to help with your sales?

A call centre can offer a multitude of different options when it comes to what it can be used for. In Johannesburg, there are a few inbound and outbound call centres that work for many different clients.

If your business is in Johannesburg or anywhere in the world, you can benefit from having the right people on hand to take care of any incoming support or sales calls. You might only be in need of outbound calls – in this case our trained professionals are able to offer excellent support with the high quality service you are looking for.

iContact BPO (business process outsourcing) is a successful business within the inbound and outbound call centre industry. Specialising in Insurance, Banking & Debt Collection, iContact also caters to a variety of other industries requiring both an in- or outbound call centre services while also meeting the needs of clients in a professional and efficient way.

Who deals with your calls?

At iContact, we take pride in our approach of hiring the right people for the job. We look for articulate agents who have the ability to speak fluently and, in different languages.

The call centre, simply put, is a customer-focused environment that offers clients the right kind of professional service, backed by the right kind of training. Our work environment is a highly conducive and effective space which allows us to manage service delivery to meet our clients’ expectations by completing the task at hand with care and efficiency.

All of our call centre agents are monitored and evaluated constantly in order to ensure that we continually offer a high standard of professional service. Training and feedback are always a priority and allowing us to maintain a high standard of work. This approach provides us with the information necessary to continually refine and develop our systems and processes.

Our ultimate objective is to create a first-class business environment that enables us to deliver the best possible service to our clients and their customers, therefore we believe in a fully transparent business process, providing clients with access to our systems and reports.

iContact are ready and equipped to take on new clients and grow existing ones every day. Please feel free to contact us today to find out how our call centres in Johannesburg can become an asset to your business!

Why Choose iContact

iContact is a leading customer service BPO provider with specialist experience in the banking/financial services, insurance and medical, retail, telcos and hospitality sectors, both domestically and internationally.

We build our solutions around our client’s bespoke needs, delivering a professional service solution premised in our partnership approach to all that we do for our clients.

As part of the Alefbet Holdings Group, a Global Business Services powerhouse which employs 1200 full time employees across its various BPO businesses, we bring a professional and proven pedigree in the sectors we serve.

As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements. Our ultimate goal is to deliver the very best in customer experience and first-time query resolution. Our clients can look forward to a proactive and innovative BPO partner in iContact, where exceptional customer service, innovation and perpetual improvement are entrenched philosophies.

iContact’s strategic locations, advanced business intelligence tools, data analytics capabilities, skilled leadership and large, educated skills pool with strong English language proficiency present our customers with an unrivalled value proposition.

For the best in BPO economics, quality and socially responsible supply chains, talk to iContact.

Get in touch with us

Looking for the perfect BPO solution for your business? Fill in your details below and one of our representatives will get back to you within 24 hours with a tailor-made solution.