Cross Selling & Up Selling

Looking for the most effective way to raise the business bar?

iContact’s proactive team of professionals provide enhanced cross and up selling services. The focus: to keep your existing customers informed, provide them with additional or alternative options and offer them enhanced value, ensuring they walk away satisfied and not limited by outdated or already-encountered products.

iContact’s Marketing Specialists monitor and analyse customer databases to identify buying patterns before implementing a suitable cross and upselling strategy - a process with proven results, not only of increased customer retention and fulfilment but also increased revenue and massive business benefits.

Our 24/7 outbound call centre and global delivery capability guarantees that any product add-ons or upgrades are accurately communicated to your clients by well-trained and experienced sales professionals, ultimately giving your business and product offering the ongoing personal attention it deserves.

Other BPO services

Inbound & Outbound Customer Service
Customer Retention And Loyalty
Win Back Programmes & Surveys
Back-Office Fulfilment
List Building and Lead Generation

Why Choose iContact

iContact is a leading customer service BPO provider with specialist experience in the banking/financial services, insurance and medical, retail, telcos and hospitality sectors, both domestically and internationally.

We build our solutions around our client’s bespoke needs, delivering a professional service solution premised in our partnership approach to all that we do for our clients.

As part of the Alefbet Holdings Group, a Global Business Services powerhouse which employs 1200 full time employees across its various BPO businesses, we bring a professional and proven pedigree in the sectors we serve.

As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements. Our ultimate goal is to deliver the very best in customer experience and first-time query resolution. Our clients can look forward to a proactive and innovative BPO partner in iContact, where exceptional customer service, innovation and perpetual improvement are entrenched philosophies.

iContact’s strategic locations, advanced business intelligence tools, data analytics capabilities, skilled leadership and large, educated skills pool with strong English language proficiency present our customers with an unrivalled value proposition.

For the best in BPO economics, quality and socially responsible supply chains, talk to iContact.


Our large scale South African Call centre offers highly-tailored services.
With world-class infrastructure and a talented pool of superior agents.
We offer expertise across multiple industries at a significantly reduced cost.