iContact Expands to the Mother City

Local BPO industry leader, iContact, is thrilled to announce the successful launch of their brand new call centre in Cape Town. The natural expansion of their existing 1000-seater call centre in Johannesburg has come in the form of a 200-seater in the heart of Cape Town’s CBD. “We were on the lookout for a CT-based call centre to extend our reach and grow the business,” explains MD of iContact, Clinton Cohen. “It’s the perfect acquisition that not only promises new development and a boost in international procurement, but also offers our clientele a strategic choice in their operations base.”

The large-scale, owner-run business offers highly tailored BPO services to businesses around the world, boasting a range of successful international campaigns, with more in the pipeline. “Outsourcing to South Africa has never been easier or more attractive to the overseas market,” says Cohen. Apart from the obvious advantages – a skilled and educated pool of local English speaking agents, the central time zone strategically positioned to service European markets and provide 24/7 support to the USA, Canada & Australia – there is also a significant cost-saving of at least 60% that simply cannot be overlooked.

The new CT venture is backed by world class infrastructure, bespoke software systems and the latest in technology, setting it to continue in the bold spirit of iContact’s existing offering: A personalized service to meet the precise needs of any business, while keeping the client and their customers at the heart of every campaign.  To find the perfect solution to suit your business contact: info@icontactbpo.co.za

Why Choose iContact

iContact is a leading customer service BPO provider with specialist experience in the banking/financial services, insurance and medical, retail, telcos and hospitality sectors, both domestically and internationally.

We build our solutions around our client’s bespoke needs, delivering a professional service solution premised in our partnership approach to all that we do for our clients.

As part of the Alefbet Holdings Group, a Global Business Services powerhouse which employs 1200 full time employees across its various BPO businesses, we bring a professional and proven pedigree in the sectors we serve.

As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements. Our ultimate goal is to deliver the very best in customer experience and first-time query resolution. Our clients can look forward to a proactive and innovative BPO partner in iContact, where exceptional customer service, innovation and perpetual improvement are entrenched philosophies.

iContact’s strategic locations, advanced business intelligence tools, data analytics capabilities, skilled leadership and large, educated skills pool with strong English language proficiency present our customers with an unrivalled value proposition.

For the best in BPO economics, quality and socially responsible supply chains, talk to iContact.

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