iContact Shows Commitment to Industry Excellence
South African call centre iContact is proud to have successfully gained ISO Accreditation (International Organization for Standardization). As experts in International Business Process Outsourcing a top priority for the owner-run business is upholding Industry best practice, while continuing to deliver world-class service to their international clients.
The successfully attained ISO 27001 accreditation may sound rather unexciting, but it means that all company data is continually kept safe. This focus on information security is critical – with continuous monitoring, measurement, analysis, and evaluation of the Information Security Management System. The process of gaining this particular accreditation involves conducting internal audits which systematically examines the organisation’s information security risks, taking account of threats, vulnerabilities, and impacts.
In achieving the ISO 9001 accreditation, iContact has gained the ultimate global benchmark for quality management. The focus is on quality products, services and customer satisfaction. This accreditation demonstrates iContact’s ability to consistently provide products and services that meet customer and regulatory requirements, as well as demonstrating continuous improvement.
As more and more offshore clients look towards the South African BPO Industry to satisfy their business needs, iContact’s ISO Accreditations certainly highlight them as a favourable South African contact centre to partner with.
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Why Choose iContact
It’s no wonder Business Process Outsourcing is a growing business trend. By employing a BPO service provider to take care of non-core business processes, an organisation is able to focus on their core competencies and goals.
iContact is a specialised BPO operation based in South Africa that can offer highly tailored services to businesses anywhere in the world.
We are a large-scale, owner-run operation that can provide specialised agents with specific skill sets. We train and coach our agents to meet your stringent requirements. Our service offering is backed by our bespoke software system and the latest technology.
iContact provides customer care, technical support, customer acquisition, analytics, and a range of other BPO/S services.
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