iContact to Join Exciting Inaugural GSA Global Sourcing Summit

The GSA Global Sourcing Summit anticipates attracting more than 400 strategic sourcing professionals from around the globe to its exciting inaugural event, in partnership with BPESA. Cape Town’s CTICC will host the Summit from the 1st – 2nd October and iContact is delighted to be attending this showcasing of the most ground-breaking case studies and influential speakers.

For the first time The Global Sourcing Association (GSA) is clearing the path to strategic sourcing success, by bringing the global community together in a wholly interactive manner. All those involved in strategic sourcing including suppliers, buyers and support services will gain immeasurably from a superior 2-day jam-packed agenda, where delegates will be taken on a tour of the global sourcing landscape. The Summit will introduce top international and local keynote speakers who offer tangible insights into subject areas such as Customer Experience, Robotics Process Automation, Managing Outsourcing Relationships, Digital Transformation, Innovation and Exit Management as well as business process outsourcing opportunities for the African continent.

Opening the Summit, is Executive Mayor of Cape Town , Patricia De Lille while South Africa’s longest-serving post-apartheid finance minister, Trevor Manuel, is confirmed to lead the way on the topic of ‘Building the South African Brand’. The exciting line-up of proceedings also includes workshops, panel debates and discussions on the very latest trends and predictions affecting organisations today.

“iContact is honoured to be representing the local BPO Industry at an event of this magnitude,” says MD Clinton Cohen, “I would like to encourage all those in attendance to make the most of this brilliant networking opportunity and wish all those who are there an invaluable experience!”

View the GSA Summit pack

Why Choose iContact

iContact is a leading customer service BPO provider with specialist experience in the banking/financial services, insurance and medical, retail, telcos and hospitality sectors, both domestically and internationally.

We build our solutions around our client’s bespoke needs, delivering a professional service solution premised in our partnership approach to all that we do for our clients.

As part of the Alefbet Holdings Group, a Global Business Services powerhouse which employs 1200 full time employees across its various BPO businesses, we bring a professional and proven pedigree in the sectors we serve.

As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements. Our ultimate goal is to deliver the very best in customer experience and first-time query resolution. Our clients can look forward to a proactive and innovative BPO partner in iContact, where exceptional customer service, innovation and perpetual improvement are entrenched philosophies.

iContact’s strategic locations, advanced business intelligence tools, data analytics capabilities, skilled leadership and large, educated skills pool with strong English language proficiency present our customers with an unrivalled value proposition.

For the best in BPO economics, quality and socially responsible supply chains, talk to iContact.

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