THE BEST VISION

IS INSIGHT.

Advanced Analytics has the power to transform a traditional contact centre into a forward-thinking, insight-driven business.

We streamline, target and maximise on your customer’s exact preferences. By carefully selecting the correct combination of business
intelligence we are able to truly understand the customer, resolve brand challenges and meet targets.

Our finely-tuned and focused solutions ensure you get the value your business deserves.

Back-Office Fulfilment

Considered the engine room of any business, a high-quality back office is a major contributor to its success. If vital functions at the core of any business are mismanaged, a chaotic domino effect can jeopardize essential transactions and impact the bottom line. At iContact, Back-Office fulfilment is something we take very seriously. From data capturing and management, billing and invoicing, information indexing and archiving, application processing, logistics, HR and IT – we ensure a superior multi-faceted streamlined solution to suit you.

Our industry-specific experts will customize an effective back office to meet the needs of your business, while always ensuring compliance with industry-followed quality and security standards. Back-office fulfilment provides any business owner with the greatest opportunity to reap the rewards, and once suitably set up, will not only reduce operational costs and enhance efficiency but also deliver a higher quality product or service and an excellent overall customer experience. iContact is equipped to take care of all the details so you can focus on your core business activities, revenue generation and an improved bottom line!

LET US BE THE DRIVING FORCE BEHIND YOUR SUCCESS

Our large scale South African Call centre offers highly-tailored services.
With world-class infrastructure and a talented pool of superior agents.
We offer expertise across multiple industries at a significantly reduced cost.

Other BPO services

Inbound & Outbound Customer Service
Customer Retention & Loyalty Management
Cross Selling & Up Selling
Win-Back Programmes and Surveys
List Building and Lead Generation

Why Choose iContact

iContact is a leading customer service BPO provider with specialist experience in the banking/financial services, insurance and medical, retail, telcos and hospitality sectors, both domestically and internationally.

We build our solutions around our client’s bespoke needs, delivering a professional service solution premised in our partnership approach to all that we do for our clients.

As part of the Alefbet Holdings Group, a Global Business Services powerhouse which employs 1200 full time employees across its various BPO businesses, we bring a professional and proven pedigree in the sectors we serve.

As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements. Our ultimate goal is to deliver the very best in customer experience and first-time query resolution. Our clients can look forward to a proactive and innovative BPO partner in iContact, where exceptional customer service, innovation and perpetual improvement are entrenched philosophies.

iContact’s strategic locations, advanced business intelligence tools, data analytics capabilities, skilled leadership and large, educated skills pool with strong English language proficiency present our customers with an unrivalled value proposition.

For the best in BPO economics, quality and socially responsible supply chains, talk to iContact.