Inbound and Outbound Customer Service

When it comes to inbound and outbound customer service at iContact, our approach is a uniquely strategized, tailor-made, bespoke solution to meet individual business needs. In other words, we meet you where you’re at, understand the core needs of your business and deploy our dedicated team of experts to continually engage, guide and grow your clientele.

All it takes to turn one customer into a loyal advocate of your business is an all-around excellent customer experience! This is what iContact offers. Our personalized approach to quick-solving customer problems and helping them achieve success and obtain value using your product or service goes hand-in-hand with forward-thinking, tech-savvy turn-around times and consistent feedback methods. Your customers will naturally become the most powerful growth engine for your business. Not only continuing to purchase from you but also casting the net wider by recommending you to their networks and sharing their positive experiences on social media.

For us, investing in your happy and satisfied customers for the ultimate success of your business, is our top priority.

Other BPO services

Customer Retention & Loyalty Management
Cross Selling & Up Selling
Win Back Programmes & Surveys
Back-Office Fulfilment
Lead Generation

Why Choose iContact

It’s no wonder Business Process Outsourcing is a growing business trend. By employing a BPO service provider to take care of non-core business processes, an organisation is able to focus on their core competencies and goals.

iContact is a specialised BPO operation based in South Africa that can offer highly tailored services to businesses anywhere in the world.

We are a large-scale, owner-run operation that can provide specialised agents with specific skill sets. We train and coach our agents to meet your stringent requirements. Our service offering is backed by our bespoke software system and the latest technology.

iContact provides customer care, technical support, customer acquisition, analytics, and a range of other BPO/S services.