The key to sales success is a
clear and focused goal. When
you hand over vital sales
communication to an
experienced contact centre
expert, you gain the power to
build lasting relationships.

Let our dream team of
dedicated marketing
specialists and superior
agents be your brand
ambassadors, and experience
the benefits of a perfectly
fulfilled sales strategy.

List Building and Lead Generation

In an extremely competitive world of business, lead generation and list building are marketing ‘must-haves’ in keeping you ahead of the game! The purpose of this highly focused, active marketing strategy is to source and deliver quality leads directly to you so that you can generate and increase sales with ease, turning any business into a profitable one.

At iContact we use the power of innovative digital marketing - SMS, AVM (automated voice messages) and email - to acquire and convert new leads. This invaluable process also simultaneously gathers contact details, personal information and any other specified data of qualified prospects. Business owners today are all too aware that growing your client base can be both tricky and costly, but iContact’s offering is a low-risk and extremely effective plus, with our advanced Lead Management System, all campaigns are 100% trackable and measurable, ensuring that you not only account for every cent spent, but ensure that vital conversion from lead into paying customer!


Our large scale South African Call centre offers highly-tailored services.
With world-class infrastructure and a talented pool of superior agents.
We offer expertise across multiple industries at a significantly reduced cost.

Other BPO services

Inbound & Outbound Customer Service
Customer Retention & Loyalty Management
Cross Selling & Up Selling
Win Back Programmes & Surveys
Back-Office Fulfilment

Why Choose iContact

iContact is a leading customer service BPO provider with specialist experience in the banking/financial services, insurance and medical, retail, telcos and hospitality sectors, both domestically and internationally.

We build our solutions around our client’s bespoke needs, delivering a professional service solution premised in our partnership approach to all that we do for our clients.

As part of the Alefbet Holdings Group, a Global Business Services powerhouse which employs 1200 full time employees across its various BPO businesses, we bring a professional and proven pedigree in the sectors we serve.

As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements. Our ultimate goal is to deliver the very best in customer experience and first-time query resolution. Our clients can look forward to a proactive and innovative BPO partner in iContact, where exceptional customer service, innovation and perpetual improvement are entrenched philosophies.

iContact’s strategic locations, advanced business intelligence tools, data analytics capabilities, skilled leadership and large, educated skills pool with strong English language proficiency present our customers with an unrivalled value proposition.

For the best in BPO economics, quality and socially responsible supply chains, talk to iContact.