The key to sales success is a
clear and focused goal. When
you hand over vital sales
communication to an
experienced contact centre
expert, you gain the power to
build lasting relationships.

Let our dream team of
dedicated marketing
specialists and superior
agents be your brand
ambassadors, and experience
the benefits of a perfectly
fulfilled sales strategy.

List Building and Lead Generation

In an extremely competitive world of business, lead generation and list building are marketing ‘must-haves’ in keeping you ahead of the game! The purpose of this highly focused, active marketing strategy is to source and deliver quality leads directly to you so that you can generate and increase sales with ease, turning any business into a profitable one.

At iContact we use the power of innovative digital marketing - SMS, AVM (automated voice messages) and email - to acquire and convert new leads. This invaluable process also simultaneously gathers contact details, personal information and any other specified data of qualified prospects. Business owners today are all too aware that growing your client base can be both tricky and costly, but iContact’s offering is a low-risk and extremely effective plus, with our advanced Lead Management System, all campaigns are 100% trackable and measurable, ensuring that you not only account for every cent spent, but ensure that vital conversion from lead into paying customer!


Our large scale South African Call centre offers highly-tailored services.
With world-class infrastructure and a talented pool of superior agents.
We offer expertise across multiple industries at a significantly reduced cost.

Other BPO services

Inbound & Outbound Customer Service
Customer Retention & Loyalty Management
Cross Selling & Up Selling
Win Back Programmes & Surveys
Back-Office Fulfilment

Why Choose iContact

It’s no wonder Business Process Outsourcing is a growing business trend. By employing a BPO service provider to take care of non-core business processes, an organisation is able to focus on their core competencies and goals.

iContact is a specialised BPO operation based in South Africa that can offer highly tailored services to businesses anywhere in the world.

We are a large-scale, owner-run operation that can provide specialised agents with specific skill sets. We train and coach our agents to meet your stringent requirements. Our service offering is backed by our bespoke software system and the latest technology.

iContact provides customer care, technical support, customer acquisition, analytics, and a range of other BPO/S services.