The Crystal Ball Of Call Centres

‘iContact Managing Director, Clinton Cohen recently had an article published in Intelligent Sourcing Magazine where he gave his views into the crystal ball of contact centres in South Africa.

The BPO industry has always been at the forefront of technological advances, in fact it’s one of the fastest changing industries in the world. Today, the call centre has become a significant and powerful space, which can – for better or worse – transform the success of a brand. And, with technology progressing at such record speed, customer expectations are now higher than ever!

This is the second of a number of contributions from iContact to Intelligent Sourcing so please keep an eye on our website for more.Read the full article here

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Why Choose iContact

iContact is a leading customer service BPO provider with specialist experience in the banking/financial services, insurance and medical, retail, telcos and hospitality sectors, both domestically and internationally.

We build our solutions around our client’s bespoke needs, delivering a professional service solution premised in our partnership approach to all that we do for our clients.

As part of the Alefbet Holdings Group, a Global Business Services powerhouse which employs 1200 full time employees across its various BPO businesses, we bring a professional and proven pedigree in the sectors we serve.

As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements. Our ultimate goal is to deliver the very best in customer experience and first-time query resolution. Our clients can look forward to a proactive and innovative BPO partner in iContact, where exceptional customer service, innovation and perpetual improvement are entrenched philosophies.

iContact’s strategic locations, advanced business intelligence tools, data analytics capabilities, skilled leadership and large, educated skills pool with strong English language proficiency present our customers with an unrivalled value proposition.

For the best in BPO economics, quality and socially responsible supply chains, talk to iContact.

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