3. WIN BACK RECOVERY CASE STUDY
A private UK-based service provider that specialises in
reclaiming overpaid tax for specific service related
professionals. The company focuses on special tax
claims in relation to industry occupation and line of work.
To assist tax-paying professionls through an online
claim application form to ensure they receive the
maximum refund in the shortest possible time.
Provide highly trained agents to entice potential clients,
assist with online applications, guide through relevant
information and resolve any queries. Agents tasked in
providing follow-up communication with action steps in
utilizing the tax-back service. Successful claims convert
first-time applicants into loyal clients, while incomplete
applicants receive a customer service call to assist in
the completion of their claim.
30 000 new customer leads generated per month.
Success in getting potential clients to utilize services.